The EU (except the island of Ireland) and the UK government have provided information on upcoming changes to the UK customs system in 2022.

Here is what you need to do to prepare for the change.



Adapting to system changes takes time, and you should be prepared.

For more information on how to get started with the Customs Declaration Service, visit GOV.UK and search for ‘Customs Declaration Service’ for import declarations using the Customs Declaration Service.

You can ask someone to complete the declaration for you, visit GOV.UK and search for:

– ‘get someone to deal with customs for ‘

– ‘software developers providing customs declaration software’ and look for enabled software providers.


If you use software from a software developer

Your software developer should work closely with the government to prepare for customs declaration services. This includes updating their app and letting you know when your business is ready to start using customs declaration services.

If you use in-house developed software

Completing import or export declarations can be complex. You need compatible software to do this. If you already have the right software, licenses, and skills, you can be prepared to switch platforms. Please visit GOV.UK and search for ‘Customs Declaration Service’.

If you have any questions about customs declarations, please contact your Account Manager or Account Compliance Manager.                                                                                                                                                                                                                                                                      



If your question does not include any of the above, please speak to the support team using the following contact details:  UK Government Customs and International Trade Hotline:

0300 322 9434 (Hotline is available from 8am to 10pm Monday to Friday and 8am to 4pm on weekends.)

If you need urgent help, for example, if your cargo is stuck at the border. For additional contacts on imports, exports and customs relief, search on GOV.UK: ‘imports and exports: general enquiries’ .





If you are exporting to the EU, you can contact the Export Support Services Team on GOV.UK by searching for ‘export support service’ or by calling 0300 303 8955.